Episode 15

CSPs – Thriving in an Age of Experience and Tech Convergence with Salesforce IoT CTO Dr. Charlie Isaacs

Published on: 28th January, 2022

The priorities of communications organizations are evolving as we transition beyond the pandemic across digital transformation, business model evolution, and customer experience centricity. And this is all supported by bringing together enabling technologies to help make this happen, notably AI, 5G, Cloud and IoT, alongside investment in people, learning culture and skills.

To explore this critical trajectory I am joined by the brilliant Dr. Charlie Isaacs – IoT CTO for Customer Connection at Salesforce who is responsible for incubating and launching IoT customers and brings to the fore some inspirational examples of impact - this is an episode packed with experience, emergent technology, social good and some fantastic people stories too!

And further backdrop to this discussion is the launch of the Harvard Business Review Report ‘Rewiring Telecoms for Future Success Means Shifting to a Customer Focus’ - and away from a product orientated one. This is available for download and further reflection here: https://bit.ly/RewireTelecoms

And we would love your thoughts on the episode too - thanks for listening!

Sally, Charlie and the #TTT Team

Please join us on Twitter to continue the conversation! @techradiottt

Today’s guest Charlie on Twitter https://twitter.com/charlieisaacs

And on LinkedIn: https://www.linkedin.com/in/charlieisaacs/


And our host Prof. Sally Eaves on Twitter @sallyeaves

And LinkedIn http://www.linkedin.com/in/sally-eaves

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About the Podcast

Tomorrow's Tech Today
Bringing you the latest in technology, talent and transformational change with your host Prof Sally Eaves
Bringing you the latest news, views and experiences in Technology, Talent and Transformational change hosted by CTO, Author and leading Tech For Good advocate Prof. Sally Eaves @sallyeaves. With weekly episodes and an inspiring diversity of guests from some of the most pioneering organisations, projects and people of our time, this is Your engaging space to learn from C-Suite to Student, CIO to Academic and Enterprise to SME.

Our shows focus on the latest innovations in emergent technology integration across Cloud Computing, 5G, Artificial Intelligence, Cyber Security, Robotics, Machine Learning, IoT, IIoT, Data Governance and much more. And they cover a range of sectors and themes, from healthcare to fintech, to inclusion and diversity in tech, to education, sustainability, space and beyond!

The aim is always to bring real use cases to life, address the challenges and opportunities, and invite you the audience in (more on that during the shows!) and bringing to the fore technology as a force for digital transformation for business – and as a force for digital transformation for society too. We hope this helps to inspire, create and sustain positive change and collaboration, enabled by the technology, education and skills confidence to act.

And we invite you to join the conversation, discover tomorrow’s tech today and meet the people behind the tech. Thanks for listening!
Sally and The Tomorrow’s Tech Today team

About your host

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Prof Sally Eaves

Sally Eaves has been described as the ‘torchbearer for ethical tech’. She is an international advocate for opening access to opportunity and has founded Aspirational Futures to help skill, empower and support the generation of interdisciplinary talent into careers yet to be conceived, alongside scaling the application of emergent technology as an enabler for business transformation and social good. Sally is also the Social Impact lead for the UK Government Blockchain Association and contributes to parliamentary policy thought leadership. She was an inaugural recipient of the Frontier Technology and Social Impact award, presented at the United Nations in 2018 and is now leading major initiatives in this area, including presenting at Davos and leading events worldwide.

Sally also brings a depth of experience from both Chief Executive Officer and Chief Technology Officer roles, as a Professor in Advanced Technologies and as a Global Strategic Advisor. She specialises in the application and integration of Blockchain, Artificial Intelligence and associated emergent technologies for business and societal benefit. Sally works globally with bleeding-edge disruptors, governments, academia and leading corporate institutions to apply her expertise for achieving sustainable competitive advantage alongside purpose-driven change.

A member of the Forbes Technology Council, Sally is an award winning international keynote speaker, author and influencer with globally leading rankings across all advanced technology disciplines, digital transformation, future of work and social innovation aligned to the United Nation’s Sustainable Development Goals. She has recently been ranked 8th in the World in Blockchain impact and is continually ranked in the top 10 for digital disruption and across frontier technology subjects by leading bodies such as Onalytica.